Teavana, a tea retailer purchased by Starbucks’ in 2012, has recently been hit with a hefty civil penalty for its role in failing to report major defects associated with its glass tumblers to federal authorities.
According to regulators at the Consumer Product Safety Commission (CPSC), Teavana “knowingly failed to report to CPSC, as required by federal law, that the tumblers contained a defect that could create a substantial product hazard or that the tumblers created an unreasonable risk of serious injury.”
A Closer Look at the Teavana Tumbler Defects & Recall
The Teavana glass tumblers that are the center of this CPSC action are described as “double-walled beverage glasses” that were imported from China and that can “break or shatter unexpectedly, posing laceration and burn hazards.”
To date, Teavana has reportedly received at least 302 consumer complaints regarding exploding and/or shattering glass tumblers, with at least 6 of these reports being associated with cut and/or burn injuries.
These consumer complaints reportedly motivated Teavana to issue a voluntary recall in May 2013 for about 445,000 glass tumblers sold in the U.S. At that time, however, the company failed to take the required action to inform regulators about the serious problems associated with the tumblers, the CSPC has explained.
For a complete listing of the model names (and product numbers) associated with the recalled Teavana glass tumblers, click here.
In addition to agreeing to pay the CPSC fine to resolve this federal action, Teavana has also reportedly agreed to:
- Abide by and maintain a “compliance program” that has been developed to promote compliance with all federal regulations enforced by the CPSC
- Develop and maintain “a system of internal controls” aimed at making sure that Teavana reports all necessary information to CPSC regulators, as required by federal law.
The company has not, however, admitted to any failures in accepting the terms of the CPSC penalty.
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