Can I choose who repairs my car?

QUESTION:

Can I choose who repairs my car?

Now let’s assume that your car is damaged, but not a total loss.  How, when, and where do you get your car repaired?

AND THE ANSWER IS:

Anywhere you want, as long as the insurance company agrees to it.  It needs to be a quality repair shop.  You want a quality repair and the insurance company wants you to be satisfied with the job done.  Too many times in my career I’ve seen someone choose their old pal John, and not only does the car not get a good repair, but it languishes forever in the shop, the insurance company pulls your rental car, and eventually you and John have a falling out.  Use a certified repair shop.  Often times the insurance company has a preferred repair shop, and I suggest you either use the preferred shop or the dealership where you bought your car.