Should I be the middle man between the insurance company and the repair shop?
AND THE ANSWER IS: No, never.
Unless you are a trained body shop repairman or an insurance adjuster, you’re probably like me and not certain if the repair is needed or the price is correct. Never get caught in that argument. That is why I often recommend having your repairs done at the shop that the insurance carrier recommends and that has a good reputation. Let them battle it out.